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The NuMount VESA Adapter for iMac solves this problem with a precision bracket and a one of a kind clamping system, custom designed to allow your iMac to safely and securely attach to a VESA compatible mount. Made in the USA, the NuMount VESA Adapter for iMac is a unique and easy–to–install solution that gives you the freedom to mount your. The Rock Solid VESA iMac Direct Adapter allows your iMac computer to be mounted to stands, wall mounts, or grip gear that utilizes the common VESA 100x100mm configuration. This adapter can be mounted on the back of the 24″ and 27″ iMac Desktop Computer, Apple LED Cinema Display or Apple Thunderbolt Display.
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- I managed to remove the VESA adapter and restore the original stand without problem on a base model iMP I returned. But now I'm concerned that the same adapter (with the same screws!), which I've mounted to a high-end model, will cause trouble when I go to remove it, such as in preparation for shipping in the original container or for later sale. This could come after the AppleCare+ warranty expires in 2-1/2 years. Will Apple cover a fundamental design flaw then? It's absurd that a VESA adapter would be designed to never be removed either. IIRC the included manual includes brief instructions on removal anyway, which is tantamount to advertising that it is guaranteed safely removable.edited May 2018
Sure, but how many iMac Pros will be sold? And how many will have these VESA mounts? We'll call that 'a'. Now how much more to get better screws would this cost? We'll call this 'b'. Is a × b greater than the cost to replace even this one iMac Pro? What about the bad press from this issue?Nelson isn't wrong, but those pennies do add up to real money given Apple's scale -- and use of the same screws in other products.- Apple chose zinc screws to protect the more expensive parts. They had good engineering reasons.
- So, long story short, Apple fixed the damaged device at no cost to the user, although not as quickly or painlessly as one would like.
The details about how manufacturers decide on screw strength was interesting. I've stripped or snapped my share of screws and bolts, but I hadn't really thought about why weaker is better than stronger sometimes.
Our account on fasteners is (obviously) greatly simplified, and doesn't go into the different types of corrosions possible with dissimilar materials and other factors, but yeah. There's a lot involved in that decision.So, long story short, Apple fixed the damaged device at no cost to the user, although not as quickly or painlessly as one would like.
The details about how manufacturers decide on screw strength was interesting. I've stripped or snapped my share of screws and bolts, but I hadn't really thought about why weaker is better than stronger sometimes.- So one (1) case of this happening (to an apple-pouty-face video blogger no less) is now cause for 'concern', blowing it, an epidemic, etc... Welcome to the internet generation.edited May 2018
- There seem to be a bunch of flaws from Apples part on this, starting from the design of the mount. As a mechanical engineer and designer I can't understand how the stand doesn't have any steel reinforcement and include weak screws to hold everything in place.
- Well, I'm not an auto mechanic but I do have a PhD in Materials Science and a lifetime in engineering. The Rolls Royce solution (as in aircraft design, not fat luxobarges) would be to use a helicoil insert in the alloy body for the screw to screw into because any thread in an alloy part will gall, especially if it is assembled more than once. A cheaper alternative would be to use screws precoated with an appropriate lubricant, but zinc screws into alloy? That's something that even Ford would- or should- be ashamed to do. An Apple own goal I'm afraid.
- First time poster here, long time reader. Owner of exactly that same combination, hadn't gotten around to installing the adapter just yet. Posting here for two reasons - First, Snazzy Labs made a false claim, and you guys are regurgitating it and, second, the screws failed for not the reason he claimed.edited May 2018
First, the screws are made of steel. I used a magnetic bit holder for my drill/driver and did not even have to touch the fasteners, the bit holder picked the screws with a small air gap. Second, the screws were difficult to remove because they have blue threadlocker on the first several threads; heat is required to soften blue threadlocker before attempting to remove the fastener - I'm not sure which variant of blue threadlocker was painted on the screws.
I've been investigating material failures for a long time, however, I have been using blue threadlocker (and pink and red as well) for a long time. I watch the first 6 minutes of the video and IMO the YouTuber doesn't know how to handle a drill and likely doesn't even know what threadlocker is, let alone how to properly remove a fastener with a coat of threadlocker on it. The threadlocker on the screws is quite visible, I knew within seconds how the screws he was removing broke - my nitpick with the YouTuber was that he made up a crisis both for the incorrect reason and because he wasn't paying attention to what he was installing - one of my mantras is know what you are doing and what you are talking about, or find someone who does.
On that last note, here you are, passing on an opinion without validating a couple of bits of his story. I debunked his claim about the screws in 2 minutes, happening to have a VESA adapter here in an unopened box. I have noticed Apple Engineering of the video and others propagating on YouTube, and that they need to address a paragraph on the last page of the instructions (it's in several languages) that does not mention the threadlocker and/or how to properly remove those screws. I've attached a photo with the fasteners in the box, showing two of the screws with the blue threadlocker and another screw magnetically 'sticking' to my magnetic bit holder (to offer that the screws are indeed steel...). - ...as someone clinging to iMacs & 27' displays that had the original VESA mount kit, I've remounted numerous times as my professional customer needs changed...edited May 2018VESA seems so bloody basic, like non-proprietary RAM & drive options, multiple monitor inputs and with target display a wonderful differentiating bonus on the older iMacs...For those who have never used a 27' Cinema/Thunderbolt Display in portrait mode, I would highly recommend it...To me Apple is killing the Mac appeal by design, and unfortunately I've felt compelled to vote with my wallet...
- I own a couple of late-model BMW motorcycles, and one thing that drives me nuts (pun intended) is the heavy use of one-time screws used all-over the engine. They're made out of aluminum (or some other lightweight metal) and when loosened, must be replaced. What gets me paranoid even more is that they bolt on engine cases that do have to be removed from time to time, and the torque on those bolts are so minimal, I worry about breaking the screws inside the engine case. I can sympathize with this guy. He made an excellent video to showcase the problem that Apple has.If that VESA mount kit is an additional $80, there is ZERO reason - ZERO - why Apple does not include steel screws. It's shameful for Apple to treat their pro users like this and I would be hard-pressed to believe that that $80 adapter actually costs anything near $80 to make. Perhaps using the softer screws will mean the easier-to-replace screw will commit suicide by breaking first before ruining the threads in the adapter, but still.... no excuse.Apple has been receiving a lot of bad press lately for the way it's handing its customers, and I'm beginning to think it's rightfully earned. When I bought my late 2017 MacBook Pro with Touch Bar, the F4 key would stop working whenever iTunes opened, or a video was played requiring a reboot. I raised hell with Apple's support for a couple months as it has been a problem since the Touchbar was introduced in 2016. They fairly resolved it 2 months later after laying waste to them on Apple forums. Something is different with Apple now... They spend so much money on R&D, but Apple seems to be running dry on common sense.I'm glad they replaced this iMP. Good. I wonder if the price of replacing that iMP was still cheaper than just replacing all VESA screws will real stainless steel screws. I hope Tim Cook sees this video and calls his engineering head and asks 'WTF??'
Wow... just wow. - edited May 2018
It's possible that there are different screws in different revisions of the kit. The kit we tested are certainly not magnetic, and certainly zinc or something very, very similar.First time poster here, long time reader. Owner of exactly that same combination, hadn't gotten around to installing the adapter just yet. Posting here for two reasons - First, Snazzy Labs made a false claim, and you guys are regurgitating it and, second, the screws failed for not the reason he claimed.
First, the screws are made of steel. I used a magnetic bit holder for my drill/driver and did not even have to touch the fasteners, the bit holder picked the screws with a small air gap. Second, the screws were difficult to remove because they have blue threadlocker on the first several threads; heat is required to soften blue threadlocker before attempting to remove the fastener - Loctite lists as it first method as shearing off the fastener with the threadlocker, with about 500 degrees F of heat applied to soften the blue threadlocker.
I've been investigating material failures for a long time, however, I have been using blue threadlocker (and pink and red as well) for a long time. I watch the first 6 minutes of the video and IMO the YouTuber doesn't know how to handle a drill and likely doesn't even know what threadlocker is, let alone how to properly remove a fastener with a coat of threadlocker on it. The threadlocker on the screws is quite visible, I knew within seconds how the screws he was removing broke - my nitpick with the YouTuber was that he made up a crisis both for the incorrect reason and because he wasn't paying attention to what he was installing - one of my mantras is know what you are doing and what you are talking about, or find someone who does.
On that last note, here you are, passing on an opinion without validating a couple of bits of his story. I debunked his claim about the screws in 2 minutes, happening to have a VESA adapter here in an unopened box. I have noticed Apple Engineering of the video and others propagating on YouTube, and that they need to address a paragraph on the last page of the instructions (it's in several languages) that does not mention the threadlocker and/or how to properly remove those screws. I've attached a photo with the fasteners in the box, showing two of the screws with the blue threadlocker and another screw magnetically 'sticking' to my magnetic bit holder (to offer that the screws are indeed steel...).The Bluloc is a different matter. We talked about this in the piece, in regards to the screw kit for MacBook Pro motherboard replacements. Single-use screws.Certainly not going to argue about knowing what you are installing, though. - Well, Dell was always treated to outrage and condemnation by disgruntled users making the same claims of crapitude as this. Dell haters abound. HP haters abound. ASUS haters abound. Apple haters abound. Samsung haters abound. As the author says, Apple is now one of the big boys and the shear number of devices out there invites this kind of scrutiny. But Apple is a special case. The entire Internet is on a mission to take Apple down so these kinds of things get amplified to infinity. Here is this ONE GUY with a beef and the whole Internet piles on. This story is ablaze on ALL the Apple sites, fan sites as well as hater sites. One frick’n guy with one frick’n problem that was eventually resolved to his satisfaction and suddenly Apple is the source of all evil in the universe. Another day, another frick’n “Kill Apple” rampage. Guess what? I had experienced the somewhat same situation with my late 2013 iMac 14,2 in that the springs used to keep the iMac’s head up and positioned broke and my iMac’a head drooped forward without support. Being two years out of warranty I took it to my local Apple Store, expecting to pay for repairs. Nope, the repair was free of charge and my 5 year old iMac now holds its head up high once again. You’ll not be hearing any bitching out of me anytime soon and I sure as hell won’t be making a YouTube video and plastering it all over the world.edited May 2018
'Don't hold your iMac that way.'Well, Dell was always treated to outrage and condemnation by disgruntled users making the same claims of crapitude as this. Dell haters abound. HP haters abound. ASUS haters abound. Apple haters abound. Samsung haters abound. As the author says, Apple is now one of the big boys and the shear number of devices out there invites this kind of scrutiny. But Apple is a special case. The entire Internet is on a mission to take Apple down so these kinds of things get amplified to infinity. Here is this ONE GUY with a beef and the whole Internet piles on. This story is ablaze on ALL the Apple sites, fan sites as well as hater sites. One frick’n guy with one frick’n problem that was eventually resolved to his satisfaction and suddenly Apple is the source of all evil in the universe. Another day, another frick’n “Kill Apple” rampage.
Seems oddly familiar....can't quite place it...- the problem seem not just those screws anymore:
-made by an untold third-party = no support? or no information about a Apple branded product?
(Does Foxconn is a third-party too?)
-The iMacPro got even worse condition after Apple genuine customer service...???
To me, replacing a new or refurbished machine is not a kind a customer service in this case, it is a compensation. - Well, Dell was always treated to outrage and condemnation by disgruntled users making the same claims of crapitude as this. Dell haters abound. HP haters abound. ASUS haters abound. Apple haters abound. Samsung haters abound. As the author says, Apple is now one of the big boys and the shear number of devices out there invites this kind of scrutiny. But Apple is a special case. The entire Internet is on a mission to take Apple down so these kinds of things get amplified to infinity. Here is this ONE GUY with a beef and the whole Internet piles on. This story is ablaze on ALL the Apple sites, fan sites as well as hater sites. One frick’n guy with one frick’n problem that was eventually resolved to his satisfaction and suddenly Apple is the source of all evil in the universe. Another day, another frick’n “Kill Apple” rampage. Guess what? I had experienced the somewhat same situation with my late 2013 iMac 14,2 in that the springs used to keep the iMac’s head up and positioned broke and my iMac’a head drooped forward without support. Being two years out of warranty I took it to my local Apple Store, expecting to pay for repairs. Nope, the repair was free of charge and my 5 year old iMac now holds its head up high once again. You’ll not be hearing any bitching out of me anytime soon and I sure as hell won’t be making a YouTube video and plastering it all over the world.
Not everyone hates Apple. Well said.Well, Dell was always treated to outrage and condemnation by disgruntled users making the same claims of crapitude as this. Dell haters abound. HP haters abound. ASUS haters abound. Apple haters abound. Samsung haters abound. As the author says, Apple is now one of the big boys and the shear number of devices out there invites this kind of scrutiny. But Apple is a special case. The entire Internet is on a mission to take Apple down so these kinds of things get amplified to infinity. Here is this ONE GUY with a beef and the whole Internet piles on. This story is ablaze on ALL the Apple sites, fan sites as well as hater sites. One frick’n guy with one frick’n problem that was eventually resolved to his satisfaction and suddenly Apple is the source of all evil in the universe. Another day, another frick’n “Kill Apple” rampage. Guess what? I had experienced the somewhat same situation with my late 2013 iMac 14,2 in that the springs used to keep the iMac’s head up and positioned broke and my iMac’a head drooped forward without support. Being two years out of warranty I took it to my local Apple Store, expecting to pay for repairs. Nope, the repair was free of charge and my 5 year old iMac now holds its head up high once again. You’ll not be hearing any bitching out of me anytime soon and I sure as hell won’t be making a YouTube video and plastering it all over the world. - The utility of alternating between a stand and a VESA mount will increase with 8K/10K displays. I trust that Apple is attending to this virtue as they design future products.
'Pouty-face'? WTF? I'm surprised that such a remark is coming from you.So one (1) case of this happening (to an apple-pouty-face video blogger no less) is now cause for 'concern', blowing it, an epidemic, etc... Welcome to the internet generation.It's 100% a valid case. A problem always starts with one person. If you watched the video, the blogger did state that when he went on an Apple forum, there were other VESA users that experienced similar problems with broken screws.
I deal with delicate screws in other areas - my motorcycles use aluminum screws - and it's nerve-racking on how delicate those things are. This is an area where I think Apple really needs to fess up and own the problem. The way they treated the customer while his iMP was in the shop also was inexcusable.- These are absolutely not zinc screws.
They are either alloy steel, with zinc plating or a black oxide coating, or they are stainless steel. If they are magnetic, then they almost certainly alloy steel.
Personally, I would purchase my own screws; why take a chance?
https://www.mcmaster.com/#standard-socket-head-screws/=1d2ka2h
Get either a Torx grade 8 or a Torx 18-8 stainless steel, and don't use any thread locker, unless you have a speaker, or woofer adjacent to the computer. Even then, I would avoid it. If you aren't going to use a thread locker, put a little oil, grease, or even better, anti-sieze compound, on the screw threads; to prevent metal galling;
https://www.fastenal.com/en/72/galling
Finally, I would hope that the material is at least a 6061-t6 grade of aluminum, rather than a die cast aluminum or zinc alloy.
Our kit is non-magnetic. A previous post in this thread has magnetic ones. We've updated accordingly.These are absolutely not zinc screws.
They are either alloy steel, with zinc plating or a black oxide coating, or they are stainless steel. If they are magnetic, then they almost certainly alloy steel.
Personally, I would purchase my own screws; why take a chance?
https://www.mcmaster.com/#standard-socket-head-screws/=1d2ka2h
Get either a Torx grade 8 or a Torx 18-8 stainless steel, and don't use any thread locker, unless you have a speaker, or woofer adjacent to the computer. Even then, I would avoid it. If you aren't going to use a thread locker, put a little oil, grease, or even better, anti-sieze compound, on the screw threads; to prevent metal galling;
https://www.fastenal.com/en/72/galling
Finally, I would hope that the material is at least a 6061-t6 grade of aluminum, rather than a die cast aluminum or zinc alloy.
Regardless of the material detail, the overall point about the screws and the destruction of the iMac Pro by the Apple Store still applies -- and there are other issues, not the least of which is what we talked about in the last six paragraphs.